Q: Do the same people come to clean my home every visit or do different people come every time?
A: We assign a cleaning crew to your home and the same people will clean each and every visit.
Q: Do you charge by the hour and do I have to pay more if it takes longer to clean my home?
A: No, we do not charge by the hour we charge by the job and our rates are always flat.
Q: Do I have to pay extra for more than one person to come out to my home?
A: No, we give our customers peace of mind by offering a flat rate no matter how many people we send and no matter how long it takes to clean your home you never have to worry about paying extra.
Q: What other services do you offer besides the ones listed?
A: We offer additional pay per services such as cabinet cleaning, hand washing of the baseboards, cleaning inside the refrigerator, cleaning inside the stove, cleaning inside of windows and window seals.
Q: Do you offer move in/out cleaning services?
A: Yes, we do however prices may vary depending on what services you need performed such as additional pay per services etc…
Q: I have a rental the the previous tenants did not take good care of the property. How much would you charge for cleanings as such?
A: For homes like this we either send somebody out to do a free estimate or you can conveniently call one of our customer service professionals at 303.264.9313 and answer a few quick questions and they will be able to work up an estimate for you.
Q: Do you offer organizing services?
A: Yes, we also offer organizing services maybe you have that one room or garage full of clutter and you just haven’t had the time to clean it out and throw away the junk whatever it may be don’t hesitate to give us a call.
Q: Are you open on weekends?
A: Yes, we offer service 7 days a week.
Q: Do I need to provide my own cleaning supplies?
A: No, all cleaning supplies and equipment will be provided by us unless you make a special request for us to use your products.
Q: Do you charge extra for weekend service?
A: No, you still pay the same price as you would any other day.
Q: How many people will come to clean my home?
A: The majority of our cleanings include 2 to 3 people depending on the size of the home.
Q: Do I have to be home when the cleaners are here?
A: No, many of our customers prefer to make us a copy of the key, give us the garage door code or leave the key in a hiding spot. However, as you are the customer we will do whatever you prefer it is totally up to you if you chose to be home or not.
Q: What do I do about gratuity?
A: Tips are not required however they are greatly appreciated and split evenly between the cleaners.
Q: What do I need to do to prepare for a cleaning?
A: In order for a more efficient cleaning we ask that our customers pick up toys, clothes, shoes or any other household items.
Q: What if I have to cancel a cleaning?
A: We ask that you let us know at least 48 hours in advance. It may prove very difficult for our company if proper notice isn’t given and therefore you may be assessed a fee.